Refund Policy
Last updated: 19 July 2026
What you're buying
Paid plans are one-time purchases of a fixed allowance of chat messages, quiz generations, and summary generations. They are not a recurring subscription — you won't be charged again unless you choose to buy another plan.
Unused purchases
If you contact us within 48 hours of a purchase and your account shows no usage since that purchase, we'll issue a full refund to your original payment method. Because plan balances add together rather than being tracked separately per purchase, if you've used any part of your balance since your most recent purchase, we'll review the request individually rather than apply an automatic rule.
Used credit
We don't offer partial or pro-rated refunds for messages, quizzes, or summaries you've already used — those reflect real work already done (AI generation) at the time you asked for it.
Failed or duplicate charges
If a payment fails but you were still charged, or you were charged twice for the same purchase, contact us with your transaction reference and we'll investigate and correct it promptly once verified against our payment processor's records.
How refunds are processed
Approved refunds are issued back to your original payment method via Flutterwave. Processing time depends on your bank or payment method and is outside our direct control — typically a few business days, sometimes longer for bank transfers.
How to request a refund
Email us at alphaloomlimited@gmail.com with your account email and, if you have it, the transaction reference from your payment confirmation. We aim to respond within a few business days.